Monarch Honda

AtvTrailReviews.com is happy to announce our newest partnership with Monarch Honda in Orem, Utah. What impressed us most with Monarch is these guys know how to ride! In fact, they have the scars to prove it! You have to love a dealership whose team is so excited about riding that they take you to their desks to show you their most recent helmet cam videos. Their entire staff is totally cool and extremely knowledgeable when it comes to riding. Monarch knows exactly what machines will be the best fit for their customers.

Monarch is a family owned and operated dealership for over thirty years. They're Utah's first and only Level 5 Powerhouse dealer and carry the full line of Honda Motorcycles, ATV's, Water Craft, and Power Products. Their showroom is incredible and has all the apparel, accessories, and gifts you need.

You can visit Monarch online at www.monarchhonda.com or at their dealership located at 398 West 800 North in Orem Utah. Open weekdays 9am-6pm, Saturdays from 9am-4pm and Closed Sundays and Mondays.

THE MONARCH RECREATION VALUE STATEMENT:

TO FOCUS ON RELATIONSHIPS,
TO EXCEED EXPECTATIONS,
TO NEVER STOP IMPROVING,
TO BE THE BEST.

These are our underlying principal beliefs;
They must be known, owned demonstrated, And energized by all.

1) Exemplify our dealership's commitment to customer service and satisfaction daily.

2) Demonstrate respect, integrity, and pride with customers and each other.

3) The Monarch Recreation image and reputation rests on our people, our actions, our attitudes, and our relationships:

A- Greet every customer with eye contact, a sincere welcome, and a smile.

B- Engage the customer through our common interests (motorcycling, motor clothes, geography, riding experiences)

C- Present yourself professionally with our customers "Good morning, good afternoon, Yes Sir, Certainly, My Pleasure, Thank You".

D- Maintain high standards of cleanliness for ourselves and our work environment (desks, offices, benches, retail space.)

E- Wear Honda products to work.

4) Always keep promises and commitments by being realistic, truthful, and honest.

5) Set high standards and never accept mediocrity. In order to be the best, we must achieve unparalleled standards.

6) Escort customers rather than pointing out directions.

7) Honor and uphold the Honda image by studying and knowing our product, history, and being committed to training.

8) Be an ambassador of Monarch Recreation in and outside the work place. Always talk positively. If you receive a complaint take ownership and resolve or communicate it to the appropriate person.

9) Use telephone etiquette. Answer within three rings and with a "smile." Eliminate call

Eliminate call transfers whenever possible. If a person is not available, ask the customer's preference of message (personal or voice) Always follow - up with calls.

10) Everyone at Monarch is empowered to break away from regular duties or conversations to address a customer's needs.

11) Take personal responsibility to report areas needing improvement. Take your position seriously and proactively work to advance processes. Communicate your suggestions for improvement.

12) Protect the assets of Monarch. Monitor and report security concerns, conserve energy, properly maintain our dealership, and protect our working environment.

13) Have fun & Ride Safe.

Monarch Recreation is one company with,
One mission, one goal, and one focus…
TO BE THE BEST!